How do you marry up all the forms of communication - voice calls, SMS and WhatsApp messages and calls - with trading activity?
Helen: The SteelEye platform ingests data from a range of sources. Whilst this webinar focussed on communications capture and storage, we can ingest data from any platform (incl. order management systems, trading platforms, CRM systems, news outlets and more).
Once we have all relevant data in the platform, we use technologies such as machine learning, artificial intelligence and advanced data relationships to tie relating records together.
The platform looks at a scenario or piece of data and simultaneously brings together any data that is deemed to be relevant. By accepting or rejecting these "suggestions" the systems also learns as it goes along, becoming better at reconstructing these scenarios. The reconstructions are based on several factors, including the date, time, trader, instruments, venue and even the content within a communication. This means that you can immediately dive into a particular trade or order and automatically see all the relating phone calls, meetings, WhatsApp messages, as well as finding out information about the trade/order itself.
This is where we can really begin to appreciate the benefits of truly holistic or integrated compliance. For example, if you were using separate/siloed communications and trade surveillance systems, you could never review this data side by side, leaving your firm vulnerable to missing key risks and open to regulaotry scrutiny.
