SteelEye and Verint have formed a strategic partnership, combining the industry-leading voice capture and analytics capabilities of Verint Financial Compliance with SteelEye’s advanced communications surveillance platform. This collaboration addresses the critical compliance challenges faced by financial services firms and sets a new standard for voice compliance and surveillance.
The partnership brings together Verint’s compliance-focused Communications Analytics solution, combined with comprehensive interaction capture across all communication modes and channels, and SteelEye’s AI-driven communications surveillance platform, designed to integrate, analyze, monitor, and alert on voice data alongside other communication channels.
Key BENEFITS of the partnership INCLUDE:
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Comprehensive Coverage: Verint’s solution captures trade-related interactions across multiple channels and devices, ensuring no compliance gaps.
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AI-Enhanced Insights: Advanced transcription, multilingual capabilities, and speech analytics from Verint are integrated with SteelEye’s contextual monitoring and risk detection tools.
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Unified Compliance Management: SteelEye’s platform consolidates voice and text communications, enabling firms to monitor, analyze, and investigate interactions in a single solution.
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Proactive Risk Mitigation: The combined technologies empower firms to identify risks, detect misconduct, and meet regulatory obligations efficiently while reducing false positives and streamlining compliance workflows.
Industry Context
As the regulatory landscape becomes increasingly complex, firms face significant challenges in managing unstructured communications data and multilingual conversations. This partnership addresses these challenges by delivering a solution that combines capture, transcription, analytics, and surveillance for communications across any channel or language.
ADDRESSING Voice SURVEILLANCE Challenges
Voice surveillance in financial services has historically faced significant hurdles, including regulatory ambiguity and a lack of accessible, reliable technology. These limitations often resulted in inconsistent, fragmented, and labor-intensive compliance practices. However, advancements in transcription accuracy, AI-driven analytics, and accessible technology have transformed what is possible—and expected—of firms today.
Engineered for the noisy trading floor environment, Verint Financial Compliance and Communications Analytics deliver unparalleled accuracy in capturing and transcribing trader conversations. SteelEye’s Surveillance Platform, which combines the proven strengths of lexicon-based risk detection with cutting-edge AI, takes compliance to the next level by detecting nuances and contextual patterns in voice conversations, such as subtle misconduct cues and language-specific intricacies.
By combining their capabilities, SteelEye and Verint offer financial services firms a robust solution to meet the demands of modern voice compliance:
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Regulatory Clarity: Aligns with evolving regulatory standards, providing firms with the confidence to meet compliance obligations.
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Multilingual Detection: Ensures accurate transcription and analysis across diverse languages and dialects, supporting global operations.
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Noise-Resilient Transcription: Optimized for high-noise environments like trading floors, delivering consistent accuracy.
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Contextual Risk Detection: Leverages AI-powered analytics to identify both compliance and conduct risks, ensuring no critical signals are missed.
Together, SteelEye and Verint enable firms to proactively manage compliance risks, streamline processes, and maintain confidence in meeting regulatory requirements.
"By combining Verint’s advanced communications capture technology with our AI-driven surveillance platform, we are creating a powerful, unified solution that addresses the complexities of modern compliance.”
Matt Storey, Chief Product Officer, SteelEye
“The collaboration between Verint and SteelEye reflects a shared commitment to transforming compliance in financial services through innovative, AI-powered technology. Together, we are replacing legacy systems with modern, unified solutions that deliver greater value to clients by enhancing flexibility, streamlining workflows, and providing deeper insights through a holistic approach to data and analysis.”
John Bourne, Senior Vice President, Global Channels and Alliances, Verint
For more information, please contact:
SteelEye:
Emma Callaghan
Marketing Manager
emma.callaghan@steel-eye.com
About SteelEye
Turn Supervision into Super Vision with SteelEye, the first truly integrated trade and communications surveillance solution. We empower financial firms with the data-driven tools and complete insights they need to focus on what matters, all from a single platform.
State-of-the-art algorithms and intelligent alerts proactively detect market manipulation and compliance breaches, while our holistic data model – which combines communications, trades, orders, news, and market data – provides intelligent insights and deep analytics. Founded in 2017, SteelEye has offices in the UK, North America, Portugal, and India.
About Verint Financial Compliance
Verint Financial Compliance is part of a patent-protected platform of cloud solutions that enable the world’s most iconic brands to deliver customer experience (CX) automation for elevating the customer experience, reducing operating costs, and delivering AI Business Outcomes, Now™.
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